Import partners are important In the ever-evolving automotive landscape, dealerships are continually seeking ways to expand their offerings and stand out in a competitive market, especially in the vehicle import sector. According to IBIS, New Zealand has 2,518 motor vehicle retailers with a market size of $14 billion, so it’s important to stand out.
A strategic approach to running a successful dealership is choosing the right import partner. Moana Blue always strives to better itself and we do this by learning from our customers. In this article, we discuss 4 crucial key factors that dealerships should consider when selecting an import partner to provide you with the best importing experience.
Recent insights from dealerships suggest that their shipping and logistics companies have kept them in the dark as the companies haven’t been consulting with dealerships. This is a major concern for those looking to import cars from Japan to New Zealand (NZ). Some dealers are now experiencing yard overflow, delays, and inventory management problems.
CEO of SmallGiants, Al Ramich says that a customer-centric business will always excel, so the lack of communication and the executive decisions that an import partner chooses to make can leave a bad impression especially if they’re dealing with valuable assets that can affect dealerships’ livelihoods.
Import partners must guarantee that they are clear and transparent with the dealership, ensuring communication with you about the status of your vehicles and collaborating with you when any adjustments are needed to deliver your vehicle safely. This is favourable as it means that the import partner is consistently keeping their communication open with you.
Moana Blue understand that dealerships want to be involved with the import process, so we’ve created this diagram to help you understand how our service works.
Now that you’ve chosen your import partner, it’s important that they have a proven track record.
The majority of consumers in this day and age can’t trust advertising on its own according to Sam Crocker, Director of Sales EMEA, which leads consumers to research reviews to see if a company is who they say they are.
Reviews, testimonials, and references from other dealerships can help provide valuable insights into an import partner’s reputation and performance. Dealerships should seek partners with importers who have a history of successfully importing cars from Japan to NZ.
Experience is an invaluable asset and dealerships should prioritise import partners that have a proven track record in the industry. A partner with years of experience understands all the regulations, compliance, paperwork, and other requirements to have your vehicle enter the country.
Dealerships should opt for partners that prioritize exceptional customer support. A partner who communicates transparently provides regular updates and quickly addresses any queries and concerns.
A company that focuses on customer service reflects the company’s values and brand. Jennifer Herrity from Indeed, with more than 12 years of experience says that companies who proactively communicate with their customers to let them know about any problems that may occur before the customer exists are often the companies that improve user experience.
This level of support ensures that dealerships remain informed and in control throughout importing vehicles into NZ.
Every dealership has unique requirements and preferences. According to Mikki Harris Director of MOMENTUM, businesses are able to effectively solve challenges in a timely manner.
A standout import partner offers flexibility and customization to tailor their services to match the specific needs of each dealership. This personalized approach demonstrates a partner’s commitment to helping dealerships achieve their goals and succeed in the competitive market.
Choosing the right import partner is a pivotal decision that can significantly impact a dealership’s success in the world of vehicle imports.
By prioritising factors such as business process, proven track record, comprehensive services, exceptional customer support and flexibility, dealerships can forge a partnership that enhances their offerings and positions them for sustained growth in an evolving market.
The right import partner isn’t just a provider of services – it’s a strategic move that helps your dealership achieve your goals.
At Moana Blue, we simplify the complex world of vehicle shipping and logistics. Our mission is to streamline the entire process, ensuring our customers experience a seamless and stress-free journey.
With a dedicated team and cutting-edge technology, we handle the intricate details, allowing you to focus on what matters most. Trust Moana Blue for a service that’s more than transportation; it’s your pathway to making things “simply easier.”