FAQ
General FAQ
Moana Blue is a premier provider of fixed-price motor vehicle door-to-door shipping and logistics services from Japan and other countries to New Zealand and Australia. We are experts in handling vehicle imports and ensuring a smooth and hassle-free shipping experience for our customers.
As a car dealer, you can rely on Moana Blue to handle all aspects of your vehicle imports. We have an extensive network of shipper agents who purchase vehicles on your behalf, and our partnered inspection company, ATL, handles inspection and compliance for seamless entry into New Zealand and Australia.
Yes, we do! Contact us or request a quote and our team will help you through your shipping Journey.
We take pride in our size and scale, which allows us to offer a complete door-to-door solution at competitive rates. Our extensive industry experience and innovation-driven approach help us efficiently cater to our client’s specific needs.
Aside from shipping, we offer service inclusions such as vehicle inspection, cleaning, storage, and dealer finance options. Our goal is to provide a one-stop solution for all your vehicle import needs.
As a 100% independently owned New Zealand company, we prioritise our customer’s needs and tailor our services accordingly. Our dedication to transparency, reliability, and customer satisfaction distinguishes us in the shipping and logistics industry.
Yes, we offer shipping services for a wide range of vehicles and equipment, including trailers, caravans, and heavy machinery. Our expertise extends to various types of vehicles and cargo, ensuring safe and efficient transport from Japan to New Zealand or Australia. Feel free to reach out to our team for specific information about shipping these types of vehicles or equipment and to discuss your requirements in more detail.
Before Shipping
The cost to ship a vehicle can vary based on several factors such as the type of vehicle, shipping method, distance, and destination. Generally, importing a vehicle involves expenses like shipping fees, port charges, customs duties, compliance costs, and local taxes. Moana Blue offers transparent pricing tailored to your specific needs. Contact us for a personalised quote and a comprehensive understanding of the costs involved in shipping your vehicle.
Our freight rates for shipping vehicles vary based on several factors, including the type of vehicle, the shipping method, the origin and destination ports, and any additional services you may require. Since these rates can be influenced by these variables, we recommend reaching out to our team directly or using our online quote request form. This way, we can provide you with accurate and tailored pricing information for your specific shipment needs.
You can easily request a quote by visiting our website and providing details about your shipment. Our team will review your information and promptly provide you with a competitive quote tailored to your specific requirements.
We offer a range of vehicle shipping options, including Roll-on/Roll-off (RoRo) and container shipping, each with its unique benefits. Our team will help you select the best option based on your cargo size, budget, and delivery timeline.
During Shipping
We have implemented impressive documentation and communication systems.
We’ve provided an explanation of the vehicle shipping process from Japan to NZ on our dedicated page. Please visit the respective pages for a step-by-step guide and comprehensive information about the process. If you have any further questions, feel free to reach out to our team.
The time it takes to import a car can vary depending on several factors, including the shipping method, customs clearance, and compliance requirements. On average, the process can take anywhere from a few weeks to a couple of months. To get a more accurate estimate for your specific situation, please contact our team, and we’ll be happy to provide you with more detailed information based on your needs and preferences.
You can easily access the images of your vehicle by logging into your account on our website. Once logged in, you’ll find a detailed overview of your shipment, including images of your vehicle taken at different stages of the shipping process. If you have any trouble accessing or viewing the images, our customer support team is here to assist you.
After Shipping
We appreciate your patience as we work to ensure the smooth delivery of your vehicle. Once the vessel arrives, there are a few logistical steps that need to be completed before your vehicle is ready for delivery. Our team is diligently coordinating these processes to ensure everything is in order. Rest assured, we will provide you with a timely update as soon as your vehicle is ready for collection. If you have any questions or concerns in the meantime, don’t hesitate to contact us. Your satisfaction is our top priority.
Have any Questions?
Contact Us
